# Case Study

### 5.4 hours found in 3 days in previously uncaptured billable time - from one shareholder alone

- **Firm Name**  
  Nyhan Bambrick Kinzie Lowry
- **Location**  
  Chicago, IL
- **Practice Area**  
  Workers' Comp Defense
- **Firm Size**  
  100+

**14x**  
Return on Investment  
**+0.6**  
Extra Billable Hours / Day  
**$28K**  
Monthly Revenue Recovered

## The Practice

### High-Volume Defense Where Every 0.1 Gets Lost

Nyhan, Bambrick, Kinzie & Lowry, P.C. is one of the Midwest's most respected workers' compensation defense firms, founded in 1992 and headquartered in downtown Chicago. With approximately 90 employees, including 46 attorneys, 7 shareholders, and 31 partners, the firm represents major corporate clients in insurance-defense and employment matters. The work is high-volume and fast-paced: hearings, medical record reviews, adjuster calls, and motions run back-to-back throughout every day.

Even disciplined contemporaneous billers were losing time in the transitions. A quick email between hearings, a phone call taken on a cell phone, 20 minutes of research that blended into the next case. Each 0.1 that slipped through was real billable work that simply went unrecorded.

## The Evaluation

### A Self-Described "Good Biller" Put to the Test

Shareholder Amy Bilton considered herself a thorough, contemporaneous biller. She tracked her time throughout the day and wrote everything down. When Nyhan Bambrick began evaluating Ajax, she expected marginal improvement at best. In her first three days, Ajax surfaced 5.4 billable hours she had missed entirely. Not administrative time. Real client work she had performed but never recorded.

## The Results

### Even Great Billers Leave Time on the Table

| Metric                       | Before Ajax | With Ajax | Change    |
| ---------------------------- | ----------- | --------- | --------- |
| Avg. Billable Hours / Day    | 6.8         | 7.4       | +0.6      |
| Extra $ / User / Month       |             |           | $2,562    |
| Total Extra / Month          |             |           | $28,183   |

> “In the first three days, I found 5.4 billable hours that I missed. It was a big deal for me.”  
> *Amy Bilton, Shareholder*

## The Broader Impact

### From Skeptics to Believers

Taylor Walters, a new attorney and self-described AI skeptic, called Ajax “the most positive experience I’ve had with” AI. Attorneys across the firm requested licenses after seeing colleagues’ results, and internal word-of-mouth drove broader adoption without any top-down mandate.

- **Amy Bilton**  
  +2.0 hrs/day  
- **Benjamin Breslau**  
  +3.0 hrs/day  
- **Heather Boyer**  
  +1.5 hrs/day  
- **C. Jagodzinski**  
  +1.0 hrs/day

## What The Team Says

### From Shareholders to New Associates

> “I have no doubt in my mind that it will pay for itself for me.”  
> *Meg Inskeep, Attorney*

> “If I lose this tomorrow, I'm going to cry. Like, for real.”  
> *Amy Bilton, Shareholder*

> “All the point ones got lost. It is phenomenal.”  
> *Michelle D. Hitsch, Attorney*

## About the Customer

### About Nyhan, Bambrick, Kinzie & Lowry

Nyhan, Bambrick, Kinzie & Lowry, P.C. was founded in 1992 and is headquartered in downtown Chicago, Illinois. The firm specializes in workers' compensation defense and employment law, representing major corporate clients and insurers across Illinois. With approximately 90 employees including 46 attorneys, NBKL is one of the Midwest's most respected workers' compensation defense practices. The firm's attorneys are regularly recognized by Super Lawyers and Rising Stars.